Page 13 - AAA Brochure-2020

1-800-AGE-LINE

Becoming a Certified Ombudsman
Volunteer is a rewarding way to
serve seniors in our community.
Call 1-800-AGE-LINE
(1-800-243-5463) for details.

ADVOCATING FOR A BETTER QUALITY OF
LIFE. The Long-Term Care Ombudsman Program
provides assistance and oversight to residents of
nursing homes, boarding homes and assisted-living
facilities in Jefferson County. An Ombudsman:
• Speaks for residents and their families on
matters concerning quality of care, residents’
rights, admission, transfer, discharge, financial
information and insurance
• Investigates complaints on behalf of residents
and their families
• Makes unannounced visits to facilities to monitor
the quality and consistency of long-term care
• Offers in-service training to facility staff
• Advocates before local, state and federal
government to bring about policy changes
designed to improve the quality of care and the
quality of life at long-term facilities
The resident, family member, friend or any
concerned third party may present a concern or
complaint to an Ombudsman at any time, and may
remain anonymous if desired. Residents are always
in control of the Ombudsman’s level of involvement.
Making sure the resident’s concerns are heard,
understood and resolved while remaining focused
on protecting the health, safety and rights of all
long-term care residents is the primary goal of the
program. There is no fee for Ombudsman services.

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