2-1-1 Information and Referral

Connect to a 2-1-1 Specialist

Help Starts Here

Call

For assistance dial 2-1-1 or our toll free number 899.421.1266. Call 7-1-1 if you are hearing-impaired and ask to be connected to 2-1-1 Connects Alabama.

Call

Online Database

Search the 2-1-1 database to gain access to a comprehensive database with a multitude of services in your community.

Search Database

Text or Chat

Text your ZIP code to 898-211 to message one of our live 2-1-1 specialists or visit 211connectsalabama.org to connect online.

Chat Online

HOW CAN 2-1-1 HELP YOU?

Search more than 800 community organizations throughout Alabama to find the help you need.

United Way’s 2-1-1 Information and Referral Line is an easy-to-remember telephone number that connects you with community services to meet a wide variety of needs. Best of all, it’s free and confidential.

 

59,070

Total Calls in 2020

In 2020, United Way’s 2-1-1 Helpline and 1-800-AGE-LINE received oveer 59,000 calls.

48%

Top callers needs answered

Nearly 50% of top caller needs related to utilties, housing, hunger and healthcare.

3,000

Calls in One Week

Specialists received a record number of callers in response to the COVID-19 pandemic.

Discover More 2-1-1 Programs

  • Job Training Help

    Alabama Resources for Enrichment, Self-Sufficiency, and Employability Training (ARESET) is Alabama’s name for the Employment and Training program for individuals receiving SNAP (Supplemental Nutrition Assistance Program) benefits.

    AREST can help you achieve career goals through:

    • Supervised Job Searches
    • Job Search Training
    • Resume Writing
    • Work Experience and On-the-Job Training
    • Education
    • Self-Employment Training
    • Job Retention
    • Childcare Assistance
    •  Transportation
    • and more

    Call 2-1-1 to see if you’re eligible.

  • Ride United Vaccine Access Campaign

    To further expand easy access to COVID-19 vaccinations, United Way of Central Alabama is now arranging FREE TRANSPORTATION for qualified individuals in Jefferson County to and from eligible vaccination sites.

    Complete details are available by calling 2-1-1, and those who qualify can be scheduled for a pick-up, courtesy of Lyft.

  • COVID-19 Response Services

    United Way of Central Alabama, the Alabama Department of Public Health and the Jefferson County Department of Health are working together to provide assistance to individuals in Central Alabama, who are facing hardship resulting from the need to isolate due to COVID-19.

    Patients who have tested positive for, or been exposed to, COVID-19, and are required to quarantine, may qualify for assistance that could help keep their families safe and make isolation easier. By calling United Way’s 2-1-1 information and referral line, they can be screened to see if they may qualify for help in various ways, such as:

    • Food from grocery stores and restaurants
    • Short-term hotel accommodations
    • Transportation to doctors and hospitals
    • Laundry and cleaning supplies

    These are just a few examples of ways they might receive assistance by calling United Way’s 2-1-1 information and referral line, but there are strict guidelines to qualify.

    Patients should call 2-1-1 to be screened for qualification and to learn more about this special program.

Changing Lives Everyday

2-1-1 and Lyft Provide Support for those Seeking COVID-19 Vaccine

Clarissa Brown, a UWCA community service response specialist, recalls an important instance where 2-1-1 helped a disabled community member participate in the Ride United Vaccine Access Campaign.

Read Their Story

More Resources

Senior & Disability Services

Supported seniors are part of a strong community. United Way is proud to provide services and support for seniors in Jefferson County.

Read More

Aging and Disability Resource Center

Find services that help in a meaningful way, from receiving hot, nutritious meals and information about long-term care facilities to resources that…

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Veteran Services

Priority Veteran provides assistance to veterans who are homeless or at risk of homelessness locate housing and link them to resources to help them…

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